Occasionally, IT problems may occur because of a faulty piece of hardware that needs to be replaced or repaired. These instances cannot be performed remotely nor over the phone, however ARM IT offers professional 'on-site' support should you need it.

ARM On-Site, offers customers pay-per-use or flexible support contacts for on-site IT engineer visits that can provide:

• Faulty hardware repair and replacement
• Hardware installation and configuration
• Software installation and configuration
• LAN installation, configuration and repair

• Unlimited telephone support
• Unlimited remote support
• Reduced fixed rate for on-site visits

• Unlimited access to our telephone support helpdesk*
• Unlimited remote access by connecting to your system from our office*
• Unlimted on-site support by our highly skilled engineers*

Our main priority is to fix your IT problems in an efficient manor so that you can be back up and running as quickly as possible. We pride ourselves on our level of customer service, with highly qualified and experienced staff that is able to talk to you in a non-technical language.

As part of the service we will also proactively check your system on a regular basis. This includes checking that your anti-virus updates & scans are occurring, ensuring that your back-up routine is functioning correctly, as well as quick checks to Microsoft Windows Critical Updates.


ARM Total
Our 'Total' IT support package offers you complete peace of mind, the responsibility for the smooth running of your systems becomes our priority. This package offers unlimited access to our telephone support line, unlimited remote access* support PLUS unlimited on-site support* PLUS all replacement parts* needed to get the system up and working correctly.

Our aim is to offer superior levels of customer service, so not only will we solve your problems when you call, but we will proactively monitor your systems to check for potential problem areas. This includes regular checks of your Anti-Virus software, your back-up solution, and the operating system event logs all with the aim of maintaining your productivity.

The 'Total' package includes all of the following:

• Unlimited telephone support*
• Unlimited remote-access support*
• Unlimited on-site labour *
• All replacement parts required*
• Quarterly health check for security, anti-virus, potential problems
• First response usually 1 hour (maximum 4 hours)

*Business Hours from 9AM to 5PM